Delete your TapHaul account
In the app
- Open the TapHaul app and go to Account.
- Choose Delete account and type DELETE to confirm.
- You are signed out on every device at once.
If an order or a delivery is still in progress, finish it first; the app tells you when that is the case.
Without the app
Email privacy@taphaul.com from the address on your account with the subject "Delete my account". We confirm it is you and start the same process.
What happens next
- For 30 days nothing is erased. Signing back in during that time cancels the deletion.
- After 30 days we erase your name, email, phone number, saved places, gate codes, photos and posts you added, sign-in methods and push tokens.
What we keep
- Orders, payments, refunds and payouts are kept for 7 years because tax and payment rules require it. After deletion they are kept with your personal details removed.
- Background check and identity results, if you worked as a driver, are kept as long as the law requires.
- Admin actions on accounts are kept as an audit record.
- Driver location history is deleted 180 days after each delivery.
Delete some data only
To remove specific data without closing your account, email privacy@taphaul.com and say what you want removed. More detail is in our Privacy Policy.