Support
Contact us
Email support@taphaul.com with what happened and, if it is about an order, the order number. A person on the TapHaul team reads every message and replies by email. Post: TapHaul LLC, 30 N Gould St, Ste N, Sheridan, WY 82801.
Signing in
TapHaul is invite-only while we finish testing. If your email is not on the list yet, the app offers to add you to the waitlist, or to apply as a business, and we email you when it opens for you.
Orders and deliveries
Open the order in the app to see where it is, message the provider or report a problem. Your payment is held until the delivery or job is confirmed, so a problem can be sorted out before anyone is paid. Cancelling and refunds: taphaul.com/refunds.
Businesses and drivers
Every business is reviewed by the TapHaul team before it goes live. Apply in the app and we email you when your business is accepted.
Your account and data
- Delete your account in the app under Account, Delete account, or see taphaul.com/delete-account.
- Read how we handle your data at taphaul.com/privacy.
- Privacy questions: privacy@taphaul.com.
- Security problems: security@taphaul.com.